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FAQ'S

  • Which regions does CANEI service?

    CANEI serves the African, European, and North American markets. We have a specialist dedicated to each of these regions.

  • How does the Request for Quotation (RFQ) or pricing process work?

    To request a quotation or obtain pricing information, you can contact us through multiple channels:

    • Give us a call
    • Send us an email
    • Use our easy-to-use chat feature (click the “Get Started” button).

  • I'm looking for products that aren't listed on your website. Can you assist me with this?

    Yes, CANEI can assist you in sourcing products that are not listed on our website. To inquire about specific products not found on our site, please email us or reach out through our chat feature. Just click on the “Get Started” button.

  • Do you have multiple locations or branches, and how can I find them?

    While our headquarters are in Canada, the CANEI team operates globally. We have a sales team in Africa, North America, and Europe, along with a dedicated operations team based in South Africa.

  • Can I track the status of my order or shipment?

    When working with CANEI, you have full transparency regarding your shipment. Our logistics specialists will provide you with regular status reports, keeping you updated on the progress of your order.

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